Contact CenterWell Pharmacy Customer Service
How to Reach a Person at CenterWell Pharmacy
Verified Contact Information
Toll-Free Number:
-
1-800-281-6918Humana
Customer Service:
-
1-844-344-2745
CenterWell Pharmacy Email:
mobiledevelopers@centerwell.com
App Support
CenterWell Pharmacy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular CenterWell Pharmacy Phone Number
1 (800) 281-6918
Average Hold Time
00:02:40
Average Calls duration
6 minutes
CenterWell Pharmacy Live Agent Availability
35% of callers successfully reach a real person
Issue Resolution Rate
Low (28% reported full resolution)
CenterWell Pharmacy Customer Service Rating
4.3 out of 5
Call Volume by Day
View full overview ›
CenterWell Pharmacy Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular CenterWell Pharmacy Phone Number | 1 (800) 281-6918 |
| Average Hold Time | 00:02:40 |
| Average Calls duration | 6 minutes |
| CenterWell Pharmacy Live Agent Availability | 35% of callers successfully reach a real person |
| Issue Resolution Rate | Low (28% reported full resolution) |
| CenterWell Pharmacy Customer Service Rating | 4.3 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 100% phone |
| Common Reasons for Contact | Request for information, return/ replace and account |
| Customer Effort Score | Low Effort |
| Prepare before the call to CenterWell Pharmacy | First and last name, date of birth or email |
Call Volume by Day
Contact Information
CenterWell Pharmacy Website:
CenterWell Pharmacy Help Center:
Corporate Office Address:
HUMANA INC.
321 W Main St.
Louisville,
Kentucky
40202
United States
Summary of CenterWell Pharmacy Customer Service Calls
143
TOTAL
CALLS
CALLS
06:05
AVG CALL
DURATION
DURATION
28%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CenterWell Pharmacy?
Request for Information Question:
- “Help to pay bill”
- “Update visa info”
- “Check on the order status”
Return/ Replace Question:
- “Change of address”
- “Change address”
- “Change payment method”
Account Question:
- “Make sure I still have my account with mail order pharmacy. I'm a new member.”
- “Trying to sign in”
- “Because I can't log in to my account!!!”
Shipping and Delivery Question:
- “Need to schedule delivery”
- “Prescription/ not delivered”
- “Check if they deliver my medication”
Payments and Charges Question:
- “Trying to pay bill”
- “Pay bill”
- “Payment”
Product/ Service Question:
- “Having problems setting up account”
Activation/ Cancellation Question:
- “Cancel acct”
Other Question:
- “Need a referral for podiatrist”
- “Talk to a peraon”
- “Review prescriptions”
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CenterWell Pharmacy